KPO Services: Changing the Way Core Business Tasks are Done

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The arrival of technological development has helped the business sector in speeding up corporate transactions and processes. Today, companies of different types and sizes are taking advantage of the outsourcing process believing that it is the most innovative solution to the number of problems they are facing.

Yes, this is true and as a matter of fact, it has contributed positive gains not only to individual firms and national economies but also to global economy as a whole. While it is aimed at reducing related labor costs, it actually helped nations, especially the impoverished ones, in generating employment opportunities and huge revenue collections.

The fact that financial inadequacy hinders the pursuit of accomplishing most research and information gathering tasks is one big reason why knowledge process outsourcing (KPO) has gained popularity. Lack of adequate operational budget or a mere act of saving money is, indeed, only one of the good reasons for this.

How it Works

Among the industries that patronize KPO services include (but are not limited to) the following: animation and design, training and consultancy, research and development, pharmaceuticals and biotechnology, medical services and clinical research, legal processes, learning solutions, intellectual property research, patent related services, engineering, data analytics, network management, CAD/CAM applications, business analytics and technical analysis, writing and content development, publishing, and equity research.

This particular business method functions when core tasks or activities involved in the aforesaid areas are outsourced by the client to a provider. As you may have observed, all these fields require advanced analytical and technical proficiencies, as well as high level of proprietary domain know-how to carry out tasks.

BPO is far different from KPO. While the former is much concerned with the size and volume of the project and efficiency of the hired workforce, the latter has something to do with the provider’s experience, judgment, and knowledge pertaining to the activity to be performed.

Industry Players

According to Technology Partners International, Incorporated (TPI), “knowledge process offshoring is about getting high-end, value-added work done by resources whose co-location with the end client is not necessary, where the effort is people-intensive, and the end product is arrived at through rigorous methodologies.”

TPI reveals that the critical success factors in offshoring knowledge work include the following aspects: ease of process portability, availability of skills, potential for economies of scale, legal and licensing issues, and protecting Intellectual Property Rights or IPR. The organization believes that the factors that can help the industry grow continuously are the (1) changing dynamics in the global workforce and (2) significant saving opportunities.

At present, KPO services that are regularly patronized by firms worldwide are provided by companies based in the Philippines, India, China, Russia, Ireland, Israel, and Czech Republic.

Numerous foreign companies find it advantageous to outsource in the Philippines because of the country’s different considerable business factors. Among these include talent availability, cost advantages, low infrastructure costs, and other incentives. Compared with its industry rivals, PHL is seen as a developing premier location for exceptional KPO services.

Take advantage of these services that revolutionize the way fundamental corporate activities are executed into an innovative approach!

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