If you already have a domain name registered, you need to initiate a domain name transfer to our name server. You need to contact the registrar of your domain name and change the name server information to our name servers.

What is your DNS information?
Primary: ns1.filweb.net
205.234.110.53
Secondary: ns2.filweb.net
83.223.98.50

How can I access the cPanel of my domain?
* If your Domain Name registration is not yet complete, you can access your Virtual Control Panel by typing http://www.filweb.net/cpanel/ at your browser's address bar.

* When your Domain Name registration is complete: You can access your Virtual Control Panel by typing http://www.yourdomain.com/cpanel/ at your browser's address bar.

Is it possible for me to access email through a web browser?
Yes, you can access the mails through your browser. The web interface URL to access e-mail is: http://yourdomain.any/webmail/

When I try to access my site with mydomain.com or IP address, it says, "Forbidden, You don't have permission to access on this server." Why?
This is caused by not having a home page file inside of your "www" directory. Once you upload your homepage file into this directory, the error message will go away and your new home page will load. Our servers recognize a number of file names as home pages: the most common ones are index.html and index.htm.

I'm able to receive the mails, but not able to send. Why?
If your using your ISP as AOL, Earthlink, etc, then he need to provide the SMTP server address of your ISP as they do not support any private domain names to be used for SMTP server address. If you are still facing any problem in sending mails, please contact technical support.

Why aren't my images showing up on my website?
Make sure that the images are uploaded inside the "public_html" folder. You can also create a separate "images" folder inside the "public_html" folder in the File Manager of your domain. If you've created a separate folder, you need to upload the images to that folder.

How can I manage my monthly data transfer?
Monthly data transfer is the amount of information that you transmit from your site. In other words, each time a picture or HTML page is viewed by a visitor, it adds to your monthly data transfer. The average HIT is approximately 10k. This would mean that a transfer limit of 1.0 Gigabyte would allow 100,000 hits and a limit of 6.0 Gigabytes would allow 600,000 hits. (That's a lot!)
You can monitor your monthly transfer in your cPanel. If you need additional bandwidth transfer above what is allowed with a higher hosting package, please contact us and we will be happy to assist you.

Where are your servers located?
Washington DC

If the above information does'nt answer your question please email support@filweb.net